Refund and cancellation policy
Refund, cancellation, and rescheduling terms for paid planning engagements with Digital Craft Project Planning.
Business: Digital Craft Project Planning Co., Ltd. (บริษัท Digital Craft Project Planning จำกัด), 53/8,Charoen Krung Road,Bang Rak,Bangkok,10500, Thailand. Tax ID (TIN): 0105818544556. Refund requests: info@digital-craft.store or +66-2-235-7184.
The timeframes below are standard market practice proposed for publication; confirm specific windows in your written engagement letter before relying on them.
Scope
This policy applies to paid planning sessions, facilitation packages, and related professional services we agree with you in writing. It does not apply to free informational use of this website.
Cancellations by you
- More than 7 calendar days before a scheduled session: full refund of any prepaid fee for that session, or reschedule at no extra charge (your choice).
- 3–7 calendar days before: 50% refund of the prepaid session fee, or one reschedule without additional session fee.
- Less than 3 calendar days or no-show: no refund for that session; we may offer reschedule at our discretion with a rescheduling fee stated in your agreement.
Cancellations by us
If we cancel, you receive a full refund for any undelivered prepaid portion or an alternative date acceptable to you.
After work has started
For multi-session engagements, fees for completed sessions and documented deliverables already supplied are non-refundable. Remaining prepaid balance for future sessions follows the cancellation windows above.
Deposits
Deposits stated in your agreement secure calendar time. Unless your agreement says otherwise, deposits are non-refundable once planning work has begun, but may be applied to rescheduled dates within 90 days.
How refunds are paid
Approved refunds are returned to the original payment method where possible, within 14 business days of approval. Bank transfer refunds may require details you provide securely by email.
How to request a refund
Email info@digital-craft.store with your name, engagement reference (if any), date paid, and reason. We respond within 5 business days with a decision or a request for clarification.
Consumer rights
Nothing here limits mandatory rights under Thai consumer protection law where they apply to your transaction.